SG
Sharleen G
1 reviews | Active since Nov 2021
15 Nov 2021, 16:13
Vox and delays
Been trying to get vox and metrofibre to sort out my fibre it has been an entire day and only 8ne call to tell me someone will be out. They don't know when it will be but it has been logged. Vox is very quick to suspend ur line if I owe them even a R10.00 but will make u wait to have ur fibre line repaired. And ur account is not credited for the day's u are unable to use their services. Highly disappointed.
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Replies (2)
Vox Telecom's replyOfficial
15 Nov 2021, 17:28 Good day Sharleen deborah G , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Vox Telecom's reply15 Nov 2021, 17:28
Official
Good day Sharleen deborah G , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
SG
Sharleen G's updateReviewer Update
15 Nov 2021, 18:10Thank u for the very helpful response, been hearing that same line the entire day. Not sure how many times something needs to be escalated to ensure something happens. Looking forward to ur respond on ur official communication platform, hope is it soonest.
SG
Sharleen G's update15 Nov 2021, 18:10
Reviewer Update
Thank u for the very helpful response, been hearing that same line the entire day. Not sure how many times something needs to be escalated to ensure something happens. Looking forward to ur respond on ur official communication platform, hope is it soonest.