Vox and absolute thorn in my side!

Pathetic service and rude agents!! I am shocked at how rude some of your agents are especially the one I dealt with today! For the millionth time I called yet again due to issues with the new router installed last week - my fibre network is actually worse than what is was before the new router was installed - after trying numerous times to explain to the agent that its not us needing an extender as I could be sitting directly opposite that router and the 2g and 5g options both drop randomly! I pay for a 100mbps upload and download line but when running the speedtest on the 2g or the 5g the speed is very low. I am absolutely tired of calling in weekly repeating the same issue to these useless people! The last lady **** to me she logged for a new router to be installed and when I heard nothing for a week and called back then I get told nothing was logged and the new person assisted with logging for the router. Now even after a new router the issue is worse!! Dealing with you guys is beyond painful, what pathetic service guys!!