Hellopeter
Share Your Experience
AB
Anastasia B

1 reviews | Active since Jul 2018

27 Feb 2025, 09:50

Vox - an internet service that charges full price for internet without providing internet

I got satellite internet with vox almost 2 years ago -a 30 meg line. On day one it did not provide what promised in the contract - the contract stated that it would not provide the full speed during peak hours, I could not even access youtube or my emails on this line. When I contacted vox support the where completely unhelpful and they guy in charge of satellite internet was incredibly rude and condescending.

About a month or 2 in I requested cancelation with a request to waiver the cancelation fee due failure on vox's part to uphold their side of the contract. The guy I was talking to promised multiple times that he talk this over with his manager and sort this out. More than a ****ing year and half later vox finally managed to pull their fingers out their ass and cancel my account that was I still paying infull, and then I got slapped with a ridiculous cancelation fee.

I called vox and they put phone down me. I am going to try calling one more time, then I am going to go to small claims, since they clearly have no interest in helping me.

0
Replies (5)
Vox Telecom
Vox Telecom's reply27 Feb 2025, 10:32
Official
Good day ,Anastasia B 
 
 Thank you for your post. 

 Please note that the details of your complaint has been sent to the Account Manager for assistance. 

 We will make contact with you directly to assist with your complaint. 
 
 Kind Regards, 
 
 Vox 
Vox Telecom
Vox Telecom's reply31 Mar 2025, 10:12
Official
Good day ,Anastasia B 
 
Thank you for your patience whilst this matter was being investigated. 
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox 
AB
Anastasia B's update07 May 2025, 15:20
Reviewer Update
How wonderful that sounds - except I got a phone call about over 2 months ago promising the same thing and it has yet to happen, so actually it is just infuriating to get more empty promises. I called back twice and every time the call would end with promises of a refund for the cancelation charge and an answer to the "investigation" that was luanched to determine whether I get a refund. Still got ****-all from vox, am I gonna have to wait another year for this?
AB
Anastasia B's update07 May 2025, 16:42
Reviewer Update
Got a phone call from vox, probably as a response to my message above - genuinely nice lady who did not deserve my frustration. She told me once again that I am getting a cancelation fee refund (still jave not got it but apparentlyits coming) - she had no idea what I was talking about when asked about the investigation to determine the refund for the year and a half of debit orders after I was told my account would be canceled by the accoubt mamager.

She then told me nothing was logged in the system about that investigation, nothing was on the system about my request to cancel earlier, and asked me to make a new ticket with the info. I told her I saw no point as I have made multiple tickets with all the information on it and nothing ever happens - only posting here seems to get any sort of reaction - so hello whoever has the unfortunate job reading this, maybe ask Quintin how that "investigation" that does not exist on your system is going?
Vox Telecom
Vox Telecom's reply08 May 2025, 17:00
Official
Good day, Anastasia
  
 Thank you for your patience whilst this complaint was being investigated. 
 
 Kindly note that the refund has been approved.
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox