Vox - aka Nightmare

We have canceled our previous provider to join Vox as they had better prices. Worst decision ever. We emailed Vox in the beginning of November and informed them that we would like to join starting with them 1 December 2022, all went well.. He promised me that we will be ready by 1 December 2022, as it is only a "change of ISP" but we might be only active 2-3 days later. I accepted the contract after he got our pricing wrong like 3 times, and I had to screenshot their own pricing on their website.

Contacted our sales guy again closer to the time and asked if everything is sorted because we did not have any contact from Vumatel for the installation. He said that he will make contact with them. Then all of a sudden the sales guy said that Vumatel is not active in our area. Told him that he is wrong, because Vumatel is the only fibre in our complex, then all of a sudden he said no they don't have the 25/25 line that we want and we must choose another line that is more expensive, I told him that I already signed the contract for the 25/25 line for R449, unless he give me the 50/50 line for R449 then I would accept. Now all of a sudden there is a 25/25 line. The sales guy made another empty promise and said Vumatel will contact us soon for installation. Another week passed, and the sales guy is ignoring my messages. It has now been 6 weeks since we have notified them that we want to join, and we are not getting any closer to have internet or answers. I now have to spend all my hard working money from my small business to go and sit at a place with internet, just because vumatel and vox does not care about their customers.