VOX After sales service Pathetic

After Sales service is terrible and pathetic. When we received a visit and were given a quote to change to VOX, among other items the salesman said he would cancel our Telkom account when their system was installed. The installation went very smoothly and professionally. On the 17th July 2023 I sent the salesman an e-mail enquiring whether he had cancelled our Telkom account and also what the total value is that I should insure the equipment for. After several mails were ignored I messaged(W/app) his superior on the 15 September and again 20 September before I got his response that he would sort the problem out for me.(Up to today I have received no further reaction from the supervisor) Today 29th September I went and cancelled my Telkom account. Due to the inefficiency of the VOX personnel we have had to pay +-R3600.00 unnecessarily. Today I also received an e-mail from the salesman asking for a copy of our Telkom account and was told what value I must insure for. From the 17th July up to the 29th September(2 1/2 months) for a person to react is pathetic and totally unacceptable. I will definitely NOT recommend VOX to anybody that asks me about them.