MH
Merika H
1 reviews | Active since Nov 2016
07 Sept 2022, 13:43
Vox activation fibre line
Since the 1 September I have struggled with Vox to release my fibre line. I have spoken to 8 different workers at Vox and all will escalate the matter to management, but it never reaches them. I have even requested for management to phone back but it is assumed they never received any of my request. I work from home and for almost a week I have lost clients as I have no internet and no feedback from Vox on the activation of my line.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Sept 2022, 14:46 Good day , Merika H
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Sept 2022, 14:46
Official
Good day , Merika H
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MH
Merika H's updateReviewer Update
07 Sept 2022, 19:32Vox,
You have reaponded and mails has been received claiming all is sorted, but I still cannot pick up your Mikrotik WiFi, just another empty promise from Veronica Coetzer at Vox.
You have reaponded and mails has been received claiming all is sorted, but I still cannot pick up your Mikrotik WiFi, just another empty promise from Veronica Coetzer at Vox.
MH
Merika H's update07 Sept 2022, 19:32
Reviewer Update
Vox,
You have reaponded and mails has been received claiming all is sorted, but I still cannot pick up your Mikrotik WiFi, just another empty promise from Veronica Coetzer at Vox.
You have reaponded and mails has been received claiming all is sorted, but I still cannot pick up your Mikrotik WiFi, just another empty promise from Veronica Coetzer at Vox.
Vox Telecom's replyOfficial
09 Sept 2022, 13:22Good day, Merika H
Thank you for your patience whilst this matter was being investigated.
The line was activated however, in this instance, the self-installation failed and could not be completed , therefore an on-site installation was required.
The router has been reconfigured onsite.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The line was activated however, in this instance, the self-installation failed and could not be completed , therefore an on-site installation was required.
The router has been reconfigured onsite.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Sept 2022, 13:22
Official
Good day, Merika H
Thank you for your patience whilst this matter was being investigated.
The line was activated however, in this instance, the self-installation failed and could not be completed , therefore an on-site installation was required.
The router has been reconfigured onsite.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The line was activated however, in this instance, the self-installation failed and could not be completed , therefore an on-site installation was required.
The router has been reconfigured onsite.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox