Vox Accounts Worst in Business

Vox Fiber installation team great, speed great but Vox Account Department are terrible. Had a line in Boksburg gave notice 1 Dec to end service 31 Jan2025, so they end it 31 December. Had to extend for a month at the same time i installed a new line at new house on 25 Jan to ensure no loss of internet use. They collected the router for Boksburg in Feb. Accounts then started to send me letters saying i am in arrears - they kept the line in Boksburg active although they collected the router, i send numerous emails, spoke to Consultants on WhatsApp, they eventually phoned me to say they will rectify. Then they suspend my line and i was forced to pay the Boksburg line to reconnect my Pretoria line as it was one account. Since then send two mails to Nicolan in admin... no response!!!!