GR
Gizelle R
1 reviews | Active since Feb 2023
12 Mar 2023, 20:30
VOX ACCOUNTS SUCKS
We got a snotty letter from VOX saying that we are in arrears, and they are going to suspended our line,we cannot afford being suspended as we both work from home and as my understanding we are not in arrears. I do not appreciate the snotty letter,we paid the agreed amount for R848.02. We did send the POP to the email address on the statement. I saw there are 3 INV' s on the statement for who knows what.... I dont know what is going on I would really appreciate it if you guys one day can answer a phone call or ANY FORM OF COMMUNICATION.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Mar 2023, 21:03 Good day, Gizelle Randell ,
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Mar 2023, 21:03
Official
Good day, Gizelle Randell ,
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Mar 2023, 14:22Good day, Gizelle R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2023, 14:22
Official
Good day, Gizelle R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox