Vox accounts service

I app**** for 2 serves through Vox. I waited long after the promised date and quote accepted. The second service only started 4 December 2023 but I was billed for Nov+Dec. In December 23 the debit order was lodged for both months. Apon quey Vox cancelled the debit order and did to put through a credit note. for wrongfully billing for a service not received. I received a call from the debt correction office of vox saying I was in arrears. After a full detailed explanation het saw that my account had a code that he could not fix. He would escalate it and get back to me. It did not happen. Again my service was suspended. The account manager in the area also sent through queries to vox with no joy. It is now 12 March 23 and still no service. Plenty more but let me stick to the facts.