Vox accounts rude

I am really disappointed in Vox telekom. I had my intenet for a very long time. I never skipped any payments. I complained about my service and it will be ok for a while and then another issue. I gave up on wasting my time due to the service provider being Vodacom. Now I had to make arrangements to cancel my line but couldn't get ahold of Vox. I sent emails and requested them to phone me back saterday urgently but no one did. On the 8th of december, I phoned again and got ahold of accounts. The person who helped me was rude and not helpful in anyway. I was loyal to them but they can't be loyal and respectful to me. The technical side was the best but then escalating it to Vodacom, nothing happens. Talking to accounts.... Rude. I am so happy there are no vox services where I am going.