DV
Danielle V
1 reviews | Active since Sept 2020
23 May 2024, 10:35
Vox accounts never get back to you.
I am very dissappointed in Vox telecom they don't phone you or get back to you this morning I've been holding just to speak to someone in accounts they never phone you back if you request, I missed 2 payments on my account due to financial problems they don't phone you to maybe make an arrange they just send a cancellation letter for R2500 excl.vat firstly why don't you contact your customers to make an arrangement, if that per struggled to pay for few months or a month how do you expect them to pay R2500 to reactive. So now my wifi or account will come to a end in June because they don't know what is customer service, i was willing to pay it off but for them not to cancel my contract.
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Vox Telecom's replyOfficial
23 May 2024, 11:03Good day, Danielle V
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Vox Telecom's reply23 May 2024, 11:03
Official
Good day, Danielle V
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox