Vox Accounting is Useless

Item: Vox Telecom
Rating: 1
Author: Willem C

My Fiber stopped working on Friday night when I got home. After going through the motions of rebooting everything. And chekking all the correct light are burning I phone the Support line 3 times befor I could speak to some one the that I could hear propperly.

This Kind Gentleman in formed my My account was suspended.

I E****tly logged in the coustmour Portal and Confirmed everything as actually paid.

Now I have been with out internet for 72 hours and the Accounting department just keeps on dropping my call.

I have lost a days work due to this.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

13 Nov 2023, 13:13

Good day, Willem C

Thank you for your review.

Kindly note that we have sent the details of your complaint to the debtors team for assistance.

We will be in contact with you soonest to assist.

Kind Regards,
Vox

Vox Telecom's reply13 Nov 2023, 13:13

Official

Vox Telecom's replyOfficial

16 Nov 2023, 10:01

Good day, Willem C

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the Finance team has made contact and assisted accordigly.

Should you require any further assistance, please do not hesitate to contact us.

Regards,
Vox

Vox Telecom's reply16 Nov 2023, 10:01

Official