Vox Account Id: *** - NO HELP AT ALL

I have to move to a unit in the same complex and I have contacted vox to get the to transfer the line across, the complex has frogfoot as the infrastructure and VOX as the ISP. VOX has stated me that I must pay R1750 to cancel, R859 for the month of August as I need to move out the fist of August so must pay for a month I am not here, Then pay R859 for the new unit. I have worked for an ISP and we helped clients with issues like this. I would understand if I moved to a different complex or even another house but its the same complex that frogfoot and VOX maintain. its just a matter of them getting a tech out to change over the fibre fly lead in the patch panel and update the systems. But they do not want to the wat to charge me nearly R4000 to make this move. In writing this I truly know that VOX and Frogfoot do not care about customers but rather just *****ing them over to make money. I have asked nicely and even gave them the solution on how to go about resolving the issue. anyway. guess all service providers are the same.