GD
Gregory D
1 reviews | Active since Nov 2017
19 Aug 2026, 08:57
Vox account department need customer service training
I have a big issue with bad constants in vox billing department. I just spoke to a lady name Yolanda that was very arrogant and rude. The service from her was apathetic. When you bill is paid and you still get this service I don't know. Vox you need to train your people better and more customer oriented.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
19 Aug 2026, 09:14Good day Gregory
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply19 Aug 2026, 09:14
Official
Good day Gregory
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
GD
Gregory D's updateReviewer Update
19 Aug 2026, 10:06I got a call from a vox manager after my review. I am not satisfied with the manager and him trying to defend the consultant. I think you guy's need more training on customer service. You guy's say you record conversations but if you request a copy you can't provide it. I've been with you for a long time and this is the service.
GD
Gregory D's update19 Aug 2026, 10:06
Reviewer Update
I got a call from a vox manager after my review. I am not satisfied with the manager and him trying to defend the consultant. I think you guy's need more training on customer service. You guy's say you record conversations but if you request a copy you can't provide it. I've been with you for a long time and this is the service.
Vox Telecom's replyOfficial
21 Aug 2026, 08:42Good day Gregory
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Aug 2026, 08:42
Official
Good day Gregory
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the query on your account has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox