VOX a very much disorganized Organization.

This is one of the most unprofesional and dis-organised fibre provider in South Africa. Beggining of this year i moved from Kimberley to Bloemfontein. I moved my Vox account *** to my new address. As agreed to with Vox, they will collect the old router from me and send their courier to my address in Bloemfontein. I received a call January 2024 from a courier company and they advised that they are at my gate, to find out that Vox gave them my old address in Kimberly. I advised Vox of the situation and they advised that they will sort it out. Months later, they send me an an invoice and suspension letter to say they are going to suspend my account because i did not return the old router. After a long hasle, i decided to courier back the old router to their centurion office. Guess what, i woke up this morning and my account is suspended and i was promised by one of their consultants that they will not suspend my account if i agreed to courier the old router to their office. They are a very useless organisation.