VOX a tragic joke

Item: Vox Telecom
Rating: 1
Author: Carmelo N

The most useless and sloppy experience to date. After talking to 6 sales consultants, my order is still 6 days late, only half the product delivered, they say technical is available 24/7/365??? Been 3 days and cannot get through to technical. Give me a break, it takes effort to be this bad.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

13 Aug 2023, 11:02

Good day, Carmelo N

Thank you for your review.

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.

Kind Regards,
Vox

Vox Telecom's reply13 Aug 2023, 11:02

Official

Good day, Carmelo N

Thank you for your review.

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.

Kind Regards,
Vox

Vox Telecom's replyOfficial

14 Aug 2023, 07:29

Good day, Carmelo N

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after they assisted with the self install.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply14 Aug 2023, 07:29

Official