VOX a no show

I signed up with vox at the end of November 2022. The agent who assisted me was very helpful with the sign up process and said that i should cancel my service provider and vox will transition in the moment my old one is done. Its now January 6 and im 6 days in without internet. Im trying to call the call center numerous times i would get at the front of the queue then they'll cut the call or tell me to leave my number but never returned calls. I contacted the agent and told him that i cant be waiting so long , he said he will escalate it. Yesterday vuma phoned saying they must install the new fibre line because i had an openserve line? A whole month later when i told them when i signed up i have a openserve line. Today 6 January 2023 vuma tell technician comes to my home saying my section of my area is not live with vumatel and that i should escalate it with vox. I immediately told the vox agent his reply was if that the case i should sign up with their openserve package just like that no explanation not even taking any responsibility or anything. He wants me to stay with them for something they shouldnt even have advertised in the first place and now basically wants to force me to take the more expensive package with them , they can rather cancel my contract. They cant answer my calls or respond on my emails and that agent only responds when he wants to with useless response. How can a company not give u what u sign up for . I think vox should just pack up their stuff and get out they have useless service imagine if i was actually signed up i couldnt even get hold of them during installation what wouldve happend if i had a problem with my internet. Worse experience with a service providere ever. Im not rating them 1 they not getting any starts must actually be a minus 🌟