VOX

I accepted the quote for a fibre upgrade on 17th August. Despite almost daily calls to Vox over the past 2½ weeks, and the endless litany of excuses and promises that it will be attended to "today" it is still not! Emails, phone calls - don't get returned. I even asked them to send me the details of who to contact to potentially cancel services with them. I have yet to have that email answered. Escalating the dialogue hasn't helped either. The person the matter was escalated to said he would phone me back. Still waiting. That was 5 days ago. When I phone him yesterday - he didn't even apologize. Then cut me off. Enough said. Shocking, shocking service and customer relations.