W
Wimpie
1 reviews | Active since Apr 2023
16 Aug 2023, 17:50
Vox *****
We opened a contract with Vox due to unforeseen circumstances we need to cancel before the 12 Months are up from the contract. We had a different provider before using Vox on the premises we currently living at and they did the installation now Vox Telecom is charging us for something that they did not do ( pay for the installation ) , they just changed over the lines. I would never recommend anyone using Vox Telecom ever as what they are doing is ***** in my eye.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Aug 2023, 18:08Good day, Wimpie
Thank you for the review.
Please note that the details of your complaint has been sent to the Account department for assistance.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is for Setup and Configuration of the services.
Regards
Vox
Thank you for the review.
Please note that the details of your complaint has been sent to the Account department for assistance.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is for Setup and Configuration of the services.
Regards
Vox
Vox Telecom's reply16 Aug 2023, 18:08
Official
Good day, Wimpie
Thank you for the review.
Please note that the details of your complaint has been sent to the Account department for assistance.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is for Setup and Configuration of the services.
Regards
Vox
Thank you for the review.
Please note that the details of your complaint has been sent to the Account department for assistance.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is for Setup and Configuration of the services.
Regards
Vox
W
Wimpie's updateReviewer Update
16 Aug 2023, 18:39which is understandable , I am relocating which is not my choice and you charge for doing what ? installation was never done by you guys . I used my own airtime to call the provider to activate my line where we use the same box as previously and they are willing to assist my wife until you are accused off ***** then you have to speak to the account holder but that is what you are doing I never said I won't pay a fee I just said I won't pay for the installation as stipulated on the invoice I received which is Ridiculous as well if you were billed as claimed by your agents why cant I get the proof that you were billed I know as well you can put a markup on but the price for installation but the price you ask just for me joining u is Ridiculous
hopefully you guys at VOX knows what will happen in a year from now because I don't know and you expect your customers to know
Love to hear from a person and not a automated Response
now I know as well why you don't have a complaint form on your site
hopefully you guys at VOX knows what will happen in a year from now because I don't know and you expect your customers to know
Love to hear from a person and not a automated Response
now I know as well why you don't have a complaint form on your site
W
Wimpie's update16 Aug 2023, 18:39
Reviewer Update
which is understandable , I am relocating which is not my choice and you charge for doing what ? installation was never done by you guys . I used my own airtime to call the provider to activate my line where we use the same box as previously and they are willing to assist my wife until you are accused off ***** then you have to speak to the account holder but that is what you are doing I never said I won't pay a fee I just said I won't pay for the installation as stipulated on the invoice I received which is Ridiculous as well if you were billed as claimed by your agents why cant I get the proof that you were billed I know as well you can put a markup on but the price for installation but the price you ask just for me joining u is Ridiculous
hopefully you guys at VOX knows what will happen in a year from now because I don't know and you expect your customers to know
Love to hear from a person and not a automated Response
now I know as well why you don't have a complaint form on your site
hopefully you guys at VOX knows what will happen in a year from now because I don't know and you expect your customers to know
Love to hear from a person and not a automated Response
now I know as well why you don't have a complaint form on your site
Vox Telecom's replyOfficial
21 Aug 2023, 10:15Good day, Wimpie
Thank you for your patience whilst this matter was being investigatted.
Kindly note that we have received confirmation that the accounts team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigatted.
Kindly note that we have received confirmation that the accounts team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Aug 2023, 10:15
Official
Good day, Wimpie
Thank you for your patience whilst this matter was being investigatted.
Kindly note that we have received confirmation that the accounts team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigatted.
Kindly note that we have received confirmation that the accounts team that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox