Vox

On Monday the 6/5/2024 my wifi to the home went off, I then called Vox and spent 30 minutes of my airtime for them to tell me that internet in the area was down. I then left it for the next day thinking that it was a technical issue. On Tuesday the 7/5/2024 I then arrived back home from work and the wifi was down and then called vox again!! To spend another 30 mins of my airtime which ran out and they called me back. They mentioned to me that the wifi was running but I still never had a connection to my property. Vox then did a test inspection while on the phone and they then said that it was a connection problem and will have to log a ticket for a technician to come out to do a further inspection. On Wednesday the 8/5/2024 a technician from frogfoot arrived at my place and replaced the frog foot box although there was nothing wrong with their box and they then told me it is the vox router that is the problem and that it is not making a connection. On Thursday I called Vox again!!!!!! And spent 40mins on a call for the person to escalate the query for a technician from Vox to come out and take a look at the router, I also told the person to email me a copy of the esculated query which I still have not received. On Friday the 10/5/2024i called Vox again for a follow up and spent 1hr and 10 mins on the phone to speak to a manager, eventually I got through and he mentioned that he will esculate the query for some to come out over the weekend as they have a 2 hr turnover time, up and till now which is Saturday the 11/5/2024 I have not received a sms, call, and email to say that a technician will respond to the matter. I am disgusted, frustrated and very angry of the service that VOX HAS TO OFFER. I WILL NEVER RECOMMEND THEM TO ANYONE AND I WILL BE CANCELING MY SUBSCRIPTION WITH THEM, THEIR SERVICE IS ****. AND THAT IS WHY I AM BRINGING IT FORWARD ON THIS PLATFORM OF HELLO PETER SO THAT PEOPLE CAN SEE WHAT **** SERVICE THEY HAVE TO OFFER