ER
Etienne R

1 reviews | Active since Mar 2023

12 Mar 2023, 14:15

vox

Hi I have signed up with Vox on the 26 of January 2023 we are now on the 12 March and I have been without internet for a total of 13 days since signing up. My internet went off on Tuesday the 7 of March 2023 and I have lodged my fault everyday since then today is the 12 of March 2023. There call centre staff makes promises but nothing comes of it nobody has phoned me back to follow up on my fault. I would advise customers to do their homework before choosing Vox as a service provider. Etienne Roets Vox account number: ***.

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Replies (2)
Vox Telecom
Vox Telecom's reply12 Mar 2023, 15:54
Official
 Good day,  Etienne R  ,
Thank you for your review. 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply13 Mar 2023, 13:56
Official
Good day,  Etienne R
 
 Thank you for your patience while this matter was being investigated.
 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox