AK
Anele K
1 reviews | Active since Sept 2021
08 Mar 2024, 12:32
Vox
Vox keeps disappointing me with they customer service, this is the 2nd time this year (3 months) I have to come to this platform just to get assistance from them. Today is the 8th, 8 days into the month with no internet yet on the 1st they will expect full payment not considering the 8 days I've missed. We work from home so you can only imagine how badly this has effected work productivity.
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Replies (2)
Vox Telecom's replyOfficial
08 Mar 2024, 12:52 Good day Anele K
Thank you for your review
Kindly note that the original fault logged on 04 March 2024 is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Metrofibre ticket Ref 197088 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault logged on 04 March 2024 is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Metrofibre ticket Ref 197088 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply08 Mar 2024, 12:52
Official
Good day Anele K
Thank you for your review
Kindly note that the original fault logged on 04 March 2024 is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Metrofibre ticket Ref 197088 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault logged on 04 March 2024 is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Metrofibre ticket Ref 197088 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
11 Mar 2024, 12:30Good day, Anele K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2024, 12:30
Official
Good day, Anele K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox