Vox 60 days complaint - still no feedback after phoning in for 60 straight days.

(10/11/2024 ) I logged a complaint on the 13th of September, that my LTE is not giving me the correct speed (50/50) but (0.67/0.1), from then I have spoken to numerous sales agents and technical dept. I have spoken to 2 "managers", one "Level 1 tech", one "level 2 tech" and two field service technicians.

Manager callback Feedback was that they would take it into their hands and make sure this is resolved, they will phone me back even if there is no news, I am still waiting for anyone from vox to call me back with feedback.

When calling in they advise that I must wait for MTN Feedback after 60 days of phoning into log a complaint every day for 60 days. and still no feedback available.

There are even emails because no one from vox can phone you back.

I had to go and purchase three different routers that is on their approved list, and still nothing can be done.

The signal is so bad that WhatsApp does not even want to connect.

Every single time I call in its a long story about the have to do an escalation to MNT - But my SERVICE PROVIDER IS VOX, not MNT. so, I don't see why that can take 60 days to resolve.

the over the phone service is the worst I have ever experienced.