Vox

After an agent was unable to tell me over the phone why I was getting poor internet speeds, Vox sent someone out, that did nothing to resolve the issue. I was then charged about R700 for a callout fee. I've been dealing with Harvey in accounts for the last few MONTHS already, and each time I call in and get a different story, from "I'm waiting for a report from technical", to "the refund has been approved, I just am waiting on final approval" and now it's back to "I'm waiting for technical". I want a refund else I'm moving to an ISP that understands how customer service works.