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PvdM
Polla van der Merwe

1 reviews | Active since Aug 2019

10 Jan 2024, 13:36

vox

I log a call on 9.1.24 for faulty vox line ref vox*** no respons,log another call on 10.1.24 vox ref vox***3 no respons ,poor service,poor

0
Replies (4)
Vox Telecom
Vox Telecom's reply10 Jan 2024, 14:00
Official
 Good day, Polla

Thank you for the review

 Kindly note that the details of your query has been sent to the Support team to assist.
 
Outage Notification was given Date Sent | 2024-01-09 16:54:25

Services
FTTH Services - Frogfoot
Impact Description
Customers may experience problems with no connectivity.
Update Description
Fault has been escalated to Frogfoot for investigation.
Province
Northern Cape
Regions
Kimberley - Hillcrest

We will provide feedback soonest. 
 
Kind Regards, 
Vox 
 
PvdM
Polla van der Merwe's update12 Jan 2024, 07:31
Reviewer Update
Its almost 4days still no fix to fibre line
PvdM
Polla van der Merwe's update12 Jan 2024, 07:32
Reviewer Update
Very poor service
Vox Telecom
Vox Telecom's reply19 Jan 2024, 12:37
Official
Good day, Polla
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox