TN
Tyron N

1 reviews | Active since Jan 2022

15 Jan 2022, 14:20

Vox

I have been waiting since dec 09 2021 for installation eventually after numerous phone calls installation was half done on 13/01/2022 then after numerous phone calls again installation was completed on 14/01/2021 at 21:00pm at night ! After calling the service centre at night the asked me to complete steps to activate my line nothing worked ,eventually when calling for the third time the agent said I they can’t do anything because a project manager needs to activate the line which would only be Tom morning at 8am to 14pm ,I tried from 8 to 11 and I couldn’t get through to a project manager eventually at 11:30 I got through only to be told that the person that can activate my line is off and I must wait until Monday 17/01/2021 ,honestly this is my first hellopeter submission because normally I’m very patient and understanding but I’ve never had such awful service in my life

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Replies (1)
Vox Telecom
Vox Telecom's reply15 Jan 2022, 14:56
Official
 Good day,   Tyron N Thank you for your enquiry.  Kindly note that we have escalated your enquiry.  We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, Vox