VOX 40% discount ****

In March a flyer was put onto my gate that VOX/Frogfoot was launching fibre in our area. I responded to the flyer and double checked with the sales person whether the 120 days at 40% discount were still the promotion. That was confirmed. The installation of the fibre to the house was not as customer friendly as advertised, but once one has suffered through that procedure, I expected things to go smoothly. Once the installation of the cable is complete, they start invoice you. Whether you still have a contract with another provider or not. Seeing that there a very short notice between notification and installation .. the customer will have to pay double subscription fees if they already have internet. But the accounts department of VOX does not support the 40% discount action, so one gets invoiced and debited for the full amount!!! If you pay the discounted amount only, they simply disconnect the service. Since early July, I have been raising this point with VOX, but after numerous emails, two promises of escallation, one promise of a manager phoning back: NOTHING Nobody from VOX has contacted me about the discount and why it has not been app****. Nobody from VOX has contacted me, besides people going to investigate and never getting back to me. The account manager does not take my calls, nor does he respond to any emails. Obviously if they put a debit order on your account, they will get their hands on the full amount and no way are you ever going to get your discount. If you pay by EFT, you pay the amount agreed upon, but they simply do not connect you to the internet until you pay the full amount.

So watch out for this ****!