CG
Carla G
1 reviews | Active since Jul 2023
28 Jul 2023, 10:22
Vox
Been battling for 2 days with vox spend over R200 just to get hold of them .they refuse to send out technician ,they rather want me to check with my laptop what is going on .I spend money to buy data to work from home cause no connection from yesterday. The service is so so bad .it's really terrible still don't have wifi up and running.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Jul 2023, 10:38Good day Carla
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to assist.
As per SMS and Email notification sent ,Yesterday there is an ongoing outage in the area.
Vox Update :
FTTH Services - Frogfoot .East Rand - Benoni
Some customers may experience problems with no connectivity.
Frogfoot engineers are attending.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to assist.
As per SMS and Email notification sent ,Yesterday there is an ongoing outage in the area.
Vox Update :
FTTH Services - Frogfoot .East Rand - Benoni
Some customers may experience problems with no connectivity.
Frogfoot engineers are attending.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Jul 2023, 10:38
Official
Good day Carla
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to assist.
As per SMS and Email notification sent ,Yesterday there is an ongoing outage in the area.
Vox Update :
FTTH Services - Frogfoot .East Rand - Benoni
Some customers may experience problems with no connectivity.
Frogfoot engineers are attending.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to assist.
As per SMS and Email notification sent ,Yesterday there is an ongoing outage in the area.
Vox Update :
FTTH Services - Frogfoot .East Rand - Benoni
Some customers may experience problems with no connectivity.
Frogfoot engineers are attending.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Jul 2023, 08:40Good day, Carla
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Jul 2023, 08:40
Official
Good day, Carla
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox