PJ
Pieter J

1 reviews | Active since Mar 2022

03 Mar 2022, 18:09

Vox

Where do I start , after applying within a few days I had to cancel ,reason being that my previous service provider approved me but never informed me about this until the router got delivered to the house , I informed Lisa (listen to recordings) from Vox immediately, and I asked to check for me ,and she stated that it was with other service provider, so I canceled with vox, after a long period of time and frustration I kept on getting messages that the service is active and installation has been done , thy just kept going on.

Then I was contacted by Natasha Pfeiffer, who then stated the service has been active sins when , also the router and equipment that was installed, which is trange ,being that nothing was signed for at the courier nor nothing was installed also the line had to be released before any new service provider could take over , so vuma had to install a new line , now I'm being harassed by messages stating that I must make payment to prevent handover !

Natasha Pfeiffer has been nothing but rude to me over the phone and takes day's to reply back on her emails , I advice you to please listen to your recordings , a intense customer service training could do her well, but I doubt that .

Hope this gets you attention now .

0
Replies (2)
Vox Telecom
Vox Telecom's reply03 Mar 2022, 18:42
Official
Good day,  Pieter J

Thank you for the review. 

Kindly note that we have escalated the details of your query to the Debtors team to investigate and assist with the resolution. 

We will provide feedback to you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply17 Mar 2022, 13:04
Official
Good day, Pieter J  Thank you for your patience whilst this matter was being investigated.  We can confirm that the Network Provider received 2 orders from 2 different Internet Service Providers for the same premises, and, unfortunately both orders were processed and activated. We can confirm that the service is currently active with another ISP and therefore have taken the necessary steps to terminate the services app**** for through Vox.  The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.  Should you require any further assistance, please do not hesitate to contact us on *** or email ***  Kind Regards, Vox