Vox 24/7 support more like maybe support
I have been pretty patient in the past but its gotten to the point where I have to resort to this, my internet is still dead and when its not dead its dead slow. You pay for a gigabit line but you will be lucky if you see 40mbps (and thats me being generous) I have tried numerous times to phone them only to land 20+ in the queue and even after you opt that someone calls you - that doesnt happen. Im now on day 2 again waiting for someone to assist.
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Replies (4)
Vox Telecom's replyOfficial
14 Apr 2022, 18:56Good day Lee , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
Vox Telecom's reply14 Apr 2022, 18:56
Official
Good day Lee , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
Vox Telecom's replyOfficial
20 Apr 2022, 09:39Good day, Lee L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 09:39
Official
Good day, Lee L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
's updateReviewer Update
11 May 2022, 20:07My line is still not right I keep on getting packet loss - yes the speed test shows 900mb but I am dropping every 4-5th packet and that means programs that need a stable line keeps on disconnecting. and every time I call the technician "re-creates" the line and it will be fine for 1-2 days then it goes back to being bad.... This is costing me a fortune in Airtime.
's update11 May 2022, 20:07
Reviewer Update
My line is still not right I keep on getting packet loss - yes the speed test shows 900mb but I am dropping every 4-5th packet and that means programs that need a stable line keeps on disconnecting. and every time I call the technician "re-creates" the line and it will be fine for 1-2 days then it goes back to being bad.... This is costing me a fortune in Airtime.
Vox Telecom's replyOfficial
11 May 2022, 20:51Good day Lee L, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply11 May 2022, 20:51
Official
Good day Lee L, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox