1 reviews | Active since Aug 2019
Vox - 24 hours without connection
For the last 24 hours my fibre connection has not been working. I have had multiple telephone conversations with call center agents from Vox - keep in mind some have actually hang up the phone whilst others tried to assist. I spent my entire day trying to resolve my connection and at the very least trying to get a timeline of when my connectivity will be reinstated.
I find it absolutely terrible that Vumatel infrastructure has to take this long to be resolved. What is the purpose of engineers??? Or back up systems???
On top of all of this I've received emails and text messages indicating that the "problem" has been resolved in my suburb however i STILL do not have connectivity. Apart from having a 9 to 5 I run a small business that requires internet connectivity. The inability to not have this problem solved has costed me immensely!
I would like technicians to come to my house and resolve this as soon as possible.
At the end of the month Vumatel will want their money and I can only pay for a service that has been rendered correctly!
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Yesterday Friday 23 July at 17:00 I had technicians come in for 2 mins take some photos and leave. These very same people promised I’d be up and running 45 mins. Nothing has happened! I’m still left in the same position.
Today at 10:00 I requested a manager to call me, 2 hours later no one has bothered to call me and no one is prioritising my ticket.
The level of service I have received throughout the last couple of days has been extremely disappointing. It’s almost impossible to speak to anyone from Vumatel to get assisted.
Vumatel you have made yourself the Eskom of fibre connection, always over promising and under delivering!
Technicians need to come to my house and fix this! I demand that a manager calls me to provide me with feedback! What utter nonsense!
Yesterday Friday 23 July at 17:00 I had technicians come in for 2 mins take some photos and leave. These very same people promised I’d be up and running 45 mins. Nothing has happened! I’m still left in the same position.
Today at 10:00 I requested a manager to call me, 2 hours later no one has bothered to call me and no one is prioritising my ticket.
The level of service I have received throughout the last couple of days has been extremely disappointing. It’s almost impossible to speak to anyone from Vumatel to get assisted.
Vumatel you have made yourself the Eskom of fibre connection, always over promising and under delivering!
Technicians need to come to my house and fix this! I demand that a manager calls me to provide me with feedback! What utter nonsense!
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox