VOX

The worst customer service i have experienced to date. Suspending my line after i changed banking details of which i tried every avenue to update. Error from Vox and three weeks down the line i am still waiting for a resolution and still without Wi-Fi. Absolutely no one is getting back to me and i phone in daily. i have now been on hold for 30 minutes... i guess no one is going to get back to me AGAIN....,. i honestly don't know how to resolve this matter. read email below, also sent to Vox.

Hello,

I don’t know who to approach anymore. The worst service I have ever experienced in my life. I am gutted!!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From: Michael Sent: Monday, 08 July 2024 16:23 To: '***' <***> Cc: 'Michael Subject: RE: ID

And so the day comes to an end and still no response. Im not surprised at all.

From: Michael Sent: Monday, 08 July 2024 13:16 To: '***' <***> Cc: 'Michael Subject: RE:

It is now 13H16 and still no response.

From: Michael Sent: Monday, 08 July 2024 11:07 To: *** Cc: Michael Subject: ID

Hello,

I want to cancel my services with Vox on the following terms.

I am extremely disappointed in the service, or should I say the inability to provide me with a service that was promised and agreed upon. I changed my bank details. I tried to change my bank details as requested via the portal. I did this before the allocated payment date, but to no avail. I then phoned in a few times and explained that I could not update my details via the portal as I wasn’t receiving an OTP. They checked and noticed that it was an Authenticate error from Vox’s side. After numerous phone calls and emails, I am still without wifi. This is a few weeks now. I was told the matter had been escalated and that the person dealing with my account will contact me. This also hasn’t happened. I am now tired of phoning, sending emails and following up for what is clearly Vox’s error. I have been a loyal customer for years and never skipped a payment. To add insult to injury, I am paying R730 a month for what should be 10/10 (which is way over priced) and I hardly see 6/6. I have complained about this numerous times but nothing has been done to rectify this.

With this said, I believe the grounds for immediate cancellation. I shall find an ISP that can deliver me with the service that was promised. I am highly disappointed in the way this has been handled!

I await your prompt feedback, which up to date has been zero.

Regards,

Michael