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Bella B
1 reviews | Active since Jun 2021
07 Jun 2021, 12:47
Vox
I app**** for fiber 2 months ago and today on 7/06/2021 someone came to install the fiber but still no router for 2 months in april a guy came her from telkom he wanted to install it and needed my router but sadly he could not do anyting because of no router when i ask the agent who is doing my account se does nor replay for 2 months if been asking her when my fiber will be installed still no answer even if i call her if email vox but just a ticket number to show they got my complain was sent i must say im very disappointed in vox for poor customer service if tride cancelling but was they tride explaining how they will get my Internet up and running before end of may
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Replies (2)
Vox Telecom's replyOfficial
07 Jun 2021, 13:55Good day, Bella B
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Jun 2021, 13:55
Official
Good day, Bella B
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Jun 2021, 12:46Good day , Bella B
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply10 Jun 2021, 12:46
Official
Good day , Bella B
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox