rO
rhona O
1 reviews | Active since Mar 2022
10 Mar 2022, 16:08
Vox
Just received message from VOX`s manager that my account has been cleared and cancelled. I just need to return their router! Why do one always have to take the route to fight before you can be assisted?
Hopefully everything will be sorted in due course!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Mar 2022, 19:06Good day, Rhona O
Thank you for your query.
Kindly note that the details of your query has been sent to your Account Manager assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to your Account Manager assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Mar 2022, 19:06
Official
Good day, Rhona O
Thank you for your query.
Kindly note that the details of your query has been sent to your Account Manager assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to your Account Manager assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Mar 2022, 13:04Good day Rhona O,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved.
We also noted that the router has been billed, we can confirm the necessary credits will be loaded once the hardware has been book back.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved.
We also noted that the router has been billed, we can confirm the necessary credits will be loaded once the hardware has been book back.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2022, 13:04
Official
Good day Rhona O,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved.
We also noted that the router has been billed, we can confirm the necessary credits will be loaded once the hardware has been book back.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved.
We also noted that the router has been billed, we can confirm the necessary credits will be loaded once the hardware has been book back.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox