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CG
Carien G

1 reviews | Active since Mar 2022

06 May 2022, 21:47

Vox

No internet from Monday 02/05/22. Reported twice and they close the ticket as resolved, but it was not resolved. Promised a technition for Friday but no one pitched. Wasted a whole day waiting for nothing.

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Replies (4)
Vox Telecom
Vox Telecom's reply07 May 2022, 09:04
Official
Good day Carien van greune , 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
CG
Carien G's update07 May 2022, 10:00
Reviewer Update
Another week with an income. Internet is my income, 1 week with out internet. Tbe Vox technitions do not work on weekends. They can only supply a new instrument on Friday 13/05/2022. Anothet week with no income. Hopefull Vox will pay my bills for the 2 weeks.
Vox Telecom
Vox Telecom's reply07 May 2022, 10:46
Official
Good day Carien van greune , 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply10 May 2022, 10:06
Official
Good day,  Carien V
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox