Vok Telecom

After signing up, I had exactly one week of connection. Every time I call technical support, I wait an average of 35mins, at which point I’m told there’s nothing their department can do. “I’ll transfer you to the TMO department to activate your line”(Don’t even bother with the WhatsApp line because “it’s not their department” either)This can also be about 35-40mins. Even if you request to have them call you back, it won’t happen. I haven’t had connectivity for over a month. It gets better! I’ve been billed for initial setup cost and an additional month (2 debit orders). Now, I have to call the billing department and I can’t get through. I send an email, whereby I get an automated response that they will contact me regarding this. It’s been over 2 weeks. How does the billing department charge a client for an “inactive line”.