Victim of *****

Going Public with My Vox Experience

After exhausting all realistic attempts to resolve this, I’m left with little choice but to share my ongoing issue with VOX.

I had been a client of VOX for several years with business accounts for various sites. Initially, things went smoothly, but everything changed when we began relocating our offices. To ensure a seamless transition (since internet downtime could be catastrophic for us), I was in constant communication with our account manager. Part of the process involved re-cabling and new devices, and I was informed that VOX uses third-party suppliers and technicians. I was instructed to pay for these services directly, to ensure fast installation.

The account manager sent me invoices, and I made payments of around R10,000, sending proof of payment to him. However, this is where things began to unravel.

Part 1: *****ulent Invoices I later found out that the invoices were ****, and the business didn’t exist. The payment details were for the account manager’s personal account. We never received the services we paid for.

Part 2: Unusable VOIP System We also purchased a VOIP system (VOBI), which was meant to meet our needs, but it couldn’t be activated in our new office because the required fibre installation was never done—even after two months of waiting. Meanwhile, we were being billed for a service we couldn’t use. To put this in perspective, when we switched ISPs, the fibre installation was completed in three days!

Part 3: Exorbitant Overcharges We negotiated a package for around R7000 per month to cover the VOIP system and fibre at three sites, but our invoices were closer to R13,000! Even our former account manager admitted that this wasn’t right. After he was fired (and is now facing charges), VOX said they would sort out the billing mess and advised me not to pay until it was resolved. I continued paying for the services we actually received, but the bills kept piling up for the services we did not receive.

Fast forward to August, I informed our new account manager that we would be moving to a different ISP due to the ***** and other mess created – we also had our internet services suspended for a while, due to the “overdue” invoices that we were advised to not pay until the issue was resolved – causing major disruptions to my businesses. Despite this, VOX has continued to send us invoices, which now total around R85,000, for services we’re no longer using—and in some cases, never could use, and have in fact even cancelled in August already.

Last month, they scheduled a meeting to discuss this, and instead of resolving things, I found myself in an ambush, with five VOX senior staff; insisting I had to pay the full amount. I ended the call quickly, as it felt like nothing more than ************.

Now, they are threatening to “hand me over” for the so-called overdue account. And, I still haven’t received any explanation or resolution about the R10,000 I paid for *****ulent services.

I have consulted with my attorney and have evidence of all communications.

Feel free to draw your own conclusions from this, but I felt it was important to share my experience.

#VOX #CustomerService #Account***** #SmallBusiness