MM
Mark M
1 reviews | Active since Apr 2010
20 Jun 2023, 09:24
Vicious Circle
Please just sort out my FTTH line permanently. I honestly cannot deal with what is happening. I just want to receive what I am paying for. I am paying for 200/200 since April but the speed drops continuously to 100/100. Then the cycle starts of me having to call the call centre, they fix and next day it drops. It is just a vicious circle. Please fix my line.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
20 Jun 2023, 10:36Good day, Mark
Thank you for your review
A request has been logged with our support team to contact you and assist with this matter.
Regards
Vox
Thank you for your review
A request has been logged with our support team to contact you and assist with this matter.
Regards
Vox
Best regards,
Vox Telecom's reply20 Jun 2023, 10:36
Official
Good day, Mark
Thank you for your review
A request has been logged with our support team to contact you and assist with this matter.
Regards
Vox
Thank you for your review
A request has been logged with our support team to contact you and assist with this matter.
Regards
Vox
Best regards,
MM
Mark M's updateReviewer Update
21 Jun 2023, 08:50Morning. I was contacted by one of your consultants yesterday, Pfarelo. They tried to make some adjustments but it didn't fix the speed issue. I was then asked to send through the speed test results to ***. I did this but have not heard anything after this. Ref. I received is VOX***1. Thanks.
MM
Mark M's update21 Jun 2023, 08:50
Reviewer Update
Morning. I was contacted by one of your consultants yesterday, Pfarelo. They tried to make some adjustments but it didn't fix the speed issue. I was then asked to send through the speed test results to ***. I did this but have not heard anything after this. Ref. I received is VOX***1. Thanks.
Vox Telecom's replyOfficial
22 Jun 2023, 15:44Good day, Mark
We received feedback that the onsite team will attend
Assigned OnsiteSupport-JHB - Fri, 23 Jun 2023, 08:30 - 09:00
Regards
Vox
We received feedback that the onsite team will attend
Assigned OnsiteSupport-JHB - Fri, 23 Jun 2023, 08:30 - 09:00
Regards
Vox
Best regards,
Vox Telecom's reply22 Jun 2023, 15:44
Official
Good day, Mark
We received feedback that the onsite team will attend
Assigned OnsiteSupport-JHB - Fri, 23 Jun 2023, 08:30 - 09:00
Regards
Vox
We received feedback that the onsite team will attend
Assigned OnsiteSupport-JHB - Fri, 23 Jun 2023, 08:30 - 09:00
Regards
Vox
Best regards,
MM
Mark M's updateReviewer Update
22 Jun 2023, 19:56Hi Vox,
I was informed telephonically that conditions exist whereby the callout could be charged to me. I find this a tad bizarre. But anyway. I asked what the fee is and they could not say. Also kind of weird. I would like to understand the cost of this fee please before I accept a callout with conditions.
I was informed telephonically that conditions exist whereby the callout could be charged to me. I find this a tad bizarre. But anyway. I asked what the fee is and they could not say. Also kind of weird. I would like to understand the cost of this fee please before I accept a callout with conditions.
MM
Mark M's update22 Jun 2023, 19:56
Reviewer Update
Hi Vox,
I was informed telephonically that conditions exist whereby the callout could be charged to me. I find this a tad bizarre. But anyway. I asked what the fee is and they could not say. Also kind of weird. I would like to understand the cost of this fee please before I accept a callout with conditions.
I was informed telephonically that conditions exist whereby the callout could be charged to me. I find this a tad bizarre. But anyway. I asked what the fee is and they could not say. Also kind of weird. I would like to understand the cost of this fee please before I accept a callout with conditions.
MM
Mark M's updateReviewer Update
23 Jun 2023, 09:46Hi Vox,
Your technician arrived this morning but I never received feedback on whether there would be charges involved. Even he couldn't tell me before commencing tests.
Having said that I sit here with egg on my face. He tested the same LAN cable on his laptop that I am using on my brand new desktop. The speeds were running normally on the laptop. But to be fair this was never suggested when your telephony technicians were trouble shooting the issue.
I will put my hand up though and sincerely apologise to Vox as the issue doesn't appear to sit with them. I was at my wits end and was acting like an ass. Thank you for your patience though.
Your technician arrived this morning but I never received feedback on whether there would be charges involved. Even he couldn't tell me before commencing tests.
Having said that I sit here with egg on my face. He tested the same LAN cable on his laptop that I am using on my brand new desktop. The speeds were running normally on the laptop. But to be fair this was never suggested when your telephony technicians were trouble shooting the issue.
I will put my hand up though and sincerely apologise to Vox as the issue doesn't appear to sit with them. I was at my wits end and was acting like an ass. Thank you for your patience though.
MM
Mark M's update23 Jun 2023, 09:46
Reviewer Update
Hi Vox,
Your technician arrived this morning but I never received feedback on whether there would be charges involved. Even he couldn't tell me before commencing tests.
Having said that I sit here with egg on my face. He tested the same LAN cable on his laptop that I am using on my brand new desktop. The speeds were running normally on the laptop. But to be fair this was never suggested when your telephony technicians were trouble shooting the issue.
I will put my hand up though and sincerely apologise to Vox as the issue doesn't appear to sit with them. I was at my wits end and was acting like an ass. Thank you for your patience though.
Your technician arrived this morning but I never received feedback on whether there would be charges involved. Even he couldn't tell me before commencing tests.
Having said that I sit here with egg on my face. He tested the same LAN cable on his laptop that I am using on my brand new desktop. The speeds were running normally on the laptop. But to be fair this was never suggested when your telephony technicians were trouble shooting the issue.
I will put my hand up though and sincerely apologise to Vox as the issue doesn't appear to sit with them. I was at my wits end and was acting like an ass. Thank you for your patience though.