Vetting process a nightmare!!

Vox has a terrible vetting process. They asked for ID when I app**** for an Xbox, I sent it and they kept rejecting it without saying why until I followed up. Only to find out that they system connects to Home Affairs and they see a picture of my passport, which would be the last document I app**** for. Now they can't proceed with the application because the photo on my ID is not the same as the one on my passport. Now they want a picture of the passport. My problem is, why make sure a fuss when you can see it is the same person. That process is horrible and needs to be looked into. Imagine if I know longer have my passport and haven't app**** for a new one because I don't need to travel. It is terrible