BO
Brendan O
1 reviews | Active since Jun 2020
26 Jun 2021, 18:42
Very very disappointing service
Called the support centre 4 times in one night to try and fix the problem. None successful. Why are they employing inexperienced agents??? Worst of al the last guy said he didnt know what was going on and would organise a call back at 11.30 this morning. Its now 6.30 pm and Im still waiting. Subscription price increases while service level decreases. Pathetic.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Jun 2021, 19:25Good day Brendan,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox
Vox Telecom's reply26 Jun 2021, 19:25
Official
Good day Brendan,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
28 Jun 2021, 09:52Good day, Brendan O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply28 Jun 2021, 09:52
Official
Good day, Brendan O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox