Very very disappointing and frustrating Vox Telecom Technical and Sales support

I will give you less than 1 star but I don't see that option here. Vox services are not good. I lost my money and also I need to look for new internet service provider to continue my work in lockdown period. I even tried to request help from the CEO by writing an email, but didn't received any response back. Please make sure that you read get the details of various promotions that they are providing with proper written proofs. The sales person and technical support denies any claims that they make when they are selling any product or any technical support which they are providing. Below is the sequence of events that has happened: Being a vox customer I called support to provide the details and the steps I need to follow. The person raised a ticket. Next day a lady called and she tested your service availability in new region. She mentioned the only way my connection can be moved if I cancel and reorder. She mentioned that I don't need to pay any cancellation charges as I am relocating to same region. Your sales department sent me the attached invoice. Next day I called again several times moving between your sales and technical support. One of the representatives informed me that if I am moving within 12 months I need to pay the penalty. This was never informed to me till today. Instead of paying penalty, I asked him to cancel my cancel request. He again transferred me and the lady said it cannot be canceled since cancellation has been approved. The lady hanged the phone when I asked her to send above information in writing in email to me. I have spent almost 45 min between different agents and being on hold with no solution to my problem. I was very much disappointed and frustrated but I couldn't get any help.