WB
Wynand B

1 reviews | Active since Jun 2025

02 Jun 2025, 08:44

Very unhappy

I am extremely frustrated with Vox Telecom. Despite switching to a new internet provider, Vox has not released my line, preventing the new provider from activating my internet. This delay has left me completely without internet access, which is unacceptable as I rely on a stable connection to work from home.

I’ve contacted support multiple times, but the issue remains unresolved. There’s been no urgency or clear communication from Vox’s side, and I’m now stuck in limbo because of their inefficiency.

Vox, please release my line immediately – your lack of action is directly impacting my ability to earn a living. This experience has been nothing short of a nightmare.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Jun 2025, 09:38
Official
Good day, Wynand B 

 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply02 Jun 2025, 09:58
Official
Good day, Wynand B 

 Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the link has been released and is no longer with Vox. 

 Please do let us know if there is anything else we can assist you with. 
Regards
Vox