JL
Jacquie L
1 reviews | Active since Oct 2015
29 Nov 2023, 11:49
Very slow / Terrible Customer service
Terrible service. I have a router configuration issue since the 10th November and until now the 29 it's still not yet fix however they sent me the billing to pay for a service I'm not using. I have spent rands in calling technical support and yet, nothing has been done.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
29 Nov 2023, 12:54Good day, Jacquie
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2023, 12:54
Official
Good day, Jacquie
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
JL
Jacquie L's updateReviewer Update
29 Nov 2023, 21:22Kindly CANCEL my order with you and arrange to collect your router. I have signed up with RAIN today. In less than 30mins, i had a new router and a 30mbp connection working. I have enquired of your service on the 10th Nov and today im cancelling your service. SHAME ON YOU!
JL
Jacquie L's update29 Nov 2023, 21:22
Reviewer Update
Kindly CANCEL my order with you and arrange to collect your router. I have signed up with RAIN today. In less than 30mins, i had a new router and a 30mbp connection working. I have enquired of your service on the 10th Nov and today im cancelling your service. SHAME ON YOU!
Vox Telecom's replyOfficial
29 Nov 2023, 21:49Good day Jacquie
Thank you for the update
Kindly note that we have sent the details of your complaint to the Retentions team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for the update
Kindly note that we have sent the details of your complaint to the Retentions team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2023, 21:49
Official
Good day Jacquie
Thank you for the update
Kindly note that we have sent the details of your complaint to the Retentions team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for the update
Kindly note that we have sent the details of your complaint to the Retentions team who will contact you shortly to assist further.
Kind Regards,
Vox
JL
Jacquie L's updateReviewer Update
30 Nov 2023, 11:12Monique from cancellation dpt called me this morning to confirm my cancellation request and advised that i will be charged R1000 and it will be cancelled from the end of December. I refuse to pay for your misconduct and i demand that all my call recordings be sent to me to take this matter further with a lawyer.
This is simply a *******!
This is simply a *******!
JL
Jacquie L's update30 Nov 2023, 11:12
Reviewer Update
Monique from cancellation dpt called me this morning to confirm my cancellation request and advised that i will be charged R1000 and it will be cancelled from the end of December. I refuse to pay for your misconduct and i demand that all my call recordings be sent to me to take this matter further with a lawyer.
This is simply a *******!
This is simply a *******!
Vox Telecom's replyOfficial
12 Dec 2023, 11:56 Good day, Jacquie
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2023, 11:56
Official
Good day, Jacquie
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox