Very quick to get to billing and tell you their service is working. To date 21 calls later and R700 airtime later I still do not have functioning FIbre connection yet I’m being billed. Vumatel seem not to know how to configure fibre on their end, VoX don’

Item: Vox Telecom
Rating: 1
Author: Minah M

Worst client experience I’ve come across - I should have listened when I was told how pathetic their service levels are

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

27 Mar 2023, 12:58

Good day, Minah

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.
Kind Regards,
Vox

Vox Telecom's reply27 Mar 2023, 12:58

Official

Vox Telecom's replyOfficial

30 Mar 2023, 11:41

Good day , Minah

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply30 Mar 2023, 11:41

Official