MM
Mahlatse M
1 reviews | Active since Oct 2025
11 May 2026, 14:06
Very poor service + hidden charges on termination + Two month cancelation notice
Very bad customer service + slow response time on installation + Extra charges on termination + Two month notice on cancellation of a month-to-month contract is ridiculous
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
11 May 2026, 14:30 Good day, Mahlatse
Thank you for your post.
Kindly note that the details of your complaint has been sent to the cancellation team to assist.
They will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the cancellation team to assist.
They will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 May 2026, 14:30
Official
Good day, Mahlatse
Thank you for your post.
Kindly note that the details of your complaint has been sent to the cancellation team to assist.
They will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the cancellation team to assist.
They will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
MM
Mahlatse M's updateReviewer Update
11 May 2026, 14:33There's nothing much to communicate. You have already detailed that these are your policies.
MM
Mahlatse M's update11 May 2026, 14:33
Reviewer Update
There's nothing much to communicate. You have already detailed that these are your policies.
Vox Telecom's replyOfficial
13 May 2026, 15:09 Good day, Mahlatse
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 May 2026, 15:09
Official
Good day, Mahlatse
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MM
Mahlatse M's updateReviewer Update
25 May 2026, 12:39VOX,
You guys indicted you will give me a credit but you have billed me for a 2nd month, without using your services. And you have since not gave me feedback of the outcome of your investigation after sending you all the evidence.
Unhappy customer.
You guys indicted you will give me a credit but you have billed me for a 2nd month, without using your services. And you have since not gave me feedback of the outcome of your investigation after sending you all the evidence.
Unhappy customer.
MM
Mahlatse M's update25 May 2026, 12:39
Reviewer Update
VOX,
You guys indicted you will give me a credit but you have billed me for a 2nd month, without using your services. And you have since not gave me feedback of the outcome of your investigation after sending you all the evidence.
Unhappy customer.
You guys indicted you will give me a credit but you have billed me for a 2nd month, without using your services. And you have since not gave me feedback of the outcome of your investigation after sending you all the evidence.
Unhappy customer.
Vox Telecom's replyOfficial
01 Jun 2026, 08:08 Good day, Mahlatse
Kindly note that the Sales Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Sales Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Vox Telecom's reply01 Jun 2026, 08:08
Official
Good day, Mahlatse
Kindly note that the Sales Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Sales Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
MM
Mahlatse M's updateReviewer Update
01 Jun 2026, 09:40Just to put things into perspective, nothing has changed from those correspondence. VOX still billed me for May and June.
MM
Mahlatse M's update01 Jun 2026, 09:40
Reviewer Update
Just to put things into perspective, nothing has changed from those correspondence. VOX still billed me for May and June.