BM
Brian M
1 reviews | Active since Jan 2024
18 Aug 2026, 14:25
Very poor service
I’m extremely disappointed with Vox Telecom’s service. I have been without internet access for **more than 3 days now**, and despite trying to get assistance, I still haven’t received any proper response or follow-up from them.
It’s frustrating to pay for a service and then struggle to get basic support when something goes wrong. The lack of communication and urgency is unacceptable. I expected much better service from Vox Telecom. This has been a very disappointing experience, and I would not recommend their service based on how this issue has been handled.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
18 Aug 2026, 14:33Good day, Brian
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Regards
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Regards
Vox
Vox Telecom's reply18 Aug 2026, 14:33
Official
Good day, Brian
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Regards
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Regards
Vox
BM
Brian M's updateReviewer Update
18 Aug 2026, 14:39Thank you for the response. However, my concern is that I have now been without internet access for more than 3 days, and I have not received any meaningful update or resolution despite reporting the issue.
I understand that the matter has now been escalated to the network provider, but I would appreciate a clear update on what is being done to restore my service and when I can realistically expect the issue to be resolved.
As a paying customer, being without internet for this long with little communication has been extremely frustrating. I hope this can be resolved urgently.
BM
Brian M's update18 Aug 2026, 14:39
Reviewer Update
Thank you for the response. However, my concern is that I have now been without internet access for more than 3 days, and I have not received any meaningful update or resolution despite reporting the issue.
I understand that the matter has now been escalated to the network provider, but I would appreciate a clear update on what is being done to restore my service and when I can realistically expect the issue to be resolved.
As a paying customer, being without internet for this long with little communication has been extremely frustrating. I hope this can be resolved urgently.
Vox Telecom's replyOfficial
20 Aug 2026, 11:07Good day , Brian
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Aug 2026, 11:07
Official
Good day , Brian
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox