AL
Alfred L
1 reviews | Active since Jul 2011
28 Nov 2023, 08:56
Very poor service
It's now 2 weeks since I reported that my Fibre is down - which now takes it to a month without a connection. The last time this happened VOX took forever. So it seems lack of service is business as usual for Vox? Should I just cancel my account?
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Nov 2023, 09:38Good morning, Governor.
Thank you for your review.
Kindly note that the previous fault logged was closed on 21/Nov/2023 as the link was restored.
We have asked that the Support team contact you to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the previous fault logged was closed on 21/Nov/2023 as the link was restored.
We have asked that the Support team contact you to assist further.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 09:38
Official
Good morning, Governor.
Thank you for your review.
Kindly note that the previous fault logged was closed on 21/Nov/2023 as the link was restored.
We have asked that the Support team contact you to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the previous fault logged was closed on 21/Nov/2023 as the link was restored.
We have asked that the Support team contact you to assist further.
Kind Regards,
Vox
AL
Alfred L's updateReviewer Update
28 Nov 2023, 10:22I called afterwards to advise Support that the remote solution did not work. The lady then logged a call so a technician can be despatched. This is the message I received:
"Good day,
Fibre Line Query has been logged with Vumatel the FNO(ISP-***) has a turnaround time 72 of Business hours.
We are following up and will update you once we have Feedback. Vox ***"
"Good day,
Fibre Line Query has been logged with Vumatel the FNO(ISP-***) has a turnaround time 72 of Business hours.
We are following up and will update you once we have Feedback. Vox ***"
AL
Alfred L's update28 Nov 2023, 10:22
Reviewer Update
I called afterwards to advise Support that the remote solution did not work. The lady then logged a call so a technician can be despatched. This is the message I received:
"Good day,
Fibre Line Query has been logged with Vumatel the FNO(ISP-***) has a turnaround time 72 of Business hours.
We are following up and will update you once we have Feedback. Vox ***"
"Good day,
Fibre Line Query has been logged with Vumatel the FNO(ISP-***) has a turnaround time 72 of Business hours.
We are following up and will update you once we have Feedback. Vox ***"
Vox Telecom's replyOfficial
30 Nov 2023, 10:58Good day, Governor
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Nov 2023, 10:58
Official
Good day, Governor
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox