very poor service
We moved from JHB to KZN and needed an internet provider, as Afrihost could not offer us Fiber we opted with Vox, Kobus *** assured us he will handle our account, however when we have queries no response, all empty promises. We have aggreged for debit orders and the payment method has been confirmed but no debit order has happened, to phone the call center is also a waste of time, They assure us it will go off the same day a t midnight but nothing as yet. We will definitely move back to Afrihost once Fiber is install in our area.
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Replies (2)
Vox Telecom's replyOfficial
09 Jun 2021, 13:40Good day, Sue F
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Jun 2021, 13:40
Official
Good day, Sue F
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Jun 2021, 12:50Good day, Sue F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the debit order collection.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the debit order collection.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Jun 2021, 12:50
Official
Good day, Sue F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the debit order collection.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the debit order collection.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox