KW
Karshiefa W

1 reviews | Active since Jul 2024

19 Jul 2024, 16:20

Very poor customer support

I am extremely disappointed in the customer service at Vox Telecom. Our Wi-Fi has been down for several days, despite numerous attempts contact customer support using the provided number have not been able to reach anyone we have spent a significant amount of airtime trying to resolve this issue. But have received no assistance. This level of service is unacceptable. I strongly advise others to consider alternative providers if reliable customer support is important to them.

0
Replies (2)
Vox Telecom
Vox Telecom's reply19 Jul 2024, 16:53
Official
Good day Karshiefa W

Thank you for your review. 

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply23 Jul 2024, 11:18
Official
Good day, Karshiefa W
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox