TM
Tlangi M
1 reviews | Active since Aug 2012
25 Jan 2023, 11:45
Very poor customer service received
Vox debited my bank account in November '22 but only connected me on the 16th on Service Request, number VOX***6. I asked for a refund as I was only connected after weeks but they did not act on this ( reference number: VOX19****53). I switched to Afrihost a month later but Vox continued to debit my account even though I was not using their service. Now they are threatening legal action as they sent a letter of final demand ( VOX***1). The fact is that I am disappointed. I was happy with SADV before vox took over.
I hope hello peter remains neutral and does not remove this review as it is factual
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Jan 2023, 12:34Good day , Tlangi
Thank you for your post.
Please note that the details of your complaint has been sent to the finance team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the finance team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply25 Jan 2023, 12:34
Official
Good day , Tlangi
Thank you for your post.
Please note that the details of your complaint has been sent to the finance team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the finance team for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Jan 2023, 10:38Good day, Tlangi M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2023, 10:38
Official
Good day, Tlangi M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox